Click & Collect
Click & Collect
Our Click and Collect Process
- Customer Selection: The customer browses the Shire Gluten Free Shop's online catalog and selects the products you wish to purchase. You can specify quantities and preferences. The selected items are added to your shopping cart.
- Checkout Process: Once you’re ready, then proceed to the checkout. Here, you’ll enter necessary details such as your name, contact information, and preferred pick-up time.
- Payment: The customer completes the payment for their items through the preferred online payment method.
- Order Confirmation: After the payment is successful, an order confirmation is sent to the provided email address. This email contains all the order details, including a unique order number for reference, the pick-up time, and location details.
- Order Preparation: The Shire Gluten Free team receives the order and starts preparing it. The items are packaged and labeled with the customer's name and order number.
- Customer Notification: Once the order is ready for pickup, the customer is notified via email or text message. This message includes any final pick-up instructions if necessary.
- Pickup: The customer arrives at the shop at their chosen pick-up time, provides their name and order number, and collects their order. The customer service team ensures a contactless and safe pickup process.
- Order Completion: Once the customer has picked up their order, the order status is updated to "Completed" in the system